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Xenios USA® Products Warranty

As per the sole purposes of the herein warranty chart, from here in after, “Xenios USA LLC” has to be meant as “Xenios USA LLC, or as one of its International Licensees, Agents and/or Dealers”.

Xenios USA Products, carry a limited two (2) year warranty. Xenios USA LLC will warrant products from defects in material, functionality and workmanship, only to the original owner (who needs to prove his status by having the original purchase document). Xenios USA warranty’s rights are not transferable. The limited two (2) year Warranty of Xenios USA Products is valid only for individual purchasers who bought the Xenios USA Products for personal use. In case a Xenios USA Product was bought by a business entity for commercial or professional uses, the Xenios USA Product Warranty is limited to one (1) year only.
Even though the above said, some Xenios USA Products may carry a shorter or longer limited Warranty, either in case the original purchaser is an individual and in case the same is a business entity(1). Xenios USA Products that carry a special limited Warranty are here below listed. The same products also feature a notice about their special limited Warranty, on their Xenios USA web site product page.
All second-hand Xenios USA Products sold by Xenios USA LLC only, feature the same Warranty terms provided to the Xenios USA brand-new products.
Xenios USA’s Products Warranty time-frame starts from the date of purchase of each product as stated on the original purchase document.

Xenios USA Products also carry a 7-day limited Warranty for evident manufacturing defects, discovered by the original purchaser within 7 days from the delivery of the products.

Should any Xenios USA Product be found damaged or missing upon delivery, purchaser shall be entitled to a product replacement and/or paid-price refund only in case the delivery of the goods was accepted by the rules of inspection and acceptance of a goods delivery. Such rules can be found as a Warning Label on to each shipment package. E.G.: a damaged or missing items delivery that was not accepted as “goods unchecked”, shall void any right of claim of the purchaser. E.G.: shouldn’t the purchaser keep the cartons of a damaged/missing items delivery, the same could not be entitled to be refunded by the freight insurance company appointed for such goods shipment.

The Xenios USA Product Warranty doesn’t provide to the customers any un-conditioning product returning right. Any product returning policy is stated and ruled by each Xenios USA Dealer and/or Reseller according to his own Country Laws and Regulations about the consumers’ rights care. The www.xeniosusa.com on line shop un-conditioning product returning policy can be read within the Sales Terms of the same website.

Xenios USA Warranty validity is always subjected to the previous inspection and judgment of the damaged and/or broken and/or defective product or product’s part/s by Xenios USA LLC. Any warranty claim has to be submitted by the customer to Xenios USA LLC providing all necessary information to judge the claim: e.g.: customer data, original purchase invoice, brief description of the claim defect, photos and/or video or the claim defect, etc.

In case of any warranty incident, Xenios USA LLC, is bond only either to replace the entire product or to replace the found defective product’s part/s. Xenios USA LLC is bond to bear either the cost of the product/part to be replaced and the shipment cost of the same up to the customer’s address. Xenios USA LLC doesn’t provide any repairing service under warranty. Should a customer need a repairing/fixing service, all cost (such as packaging, shipment, manpower etc.) shall be at same customer’s own. Xenios USA LLC shall decide by his own whether a damaged/defective product has to be entirely replaced or fixed by providing to the customer one or more product’s parts to be replaced. Customer will never be allowed to enquiry for an entirely product replacement without being authorized by Xenios USA LLC. The defective/damaged product or product’s part/s disposal shall be always at customer’s responsibility. Should Xenios USA LLC require a damaged/defective product or product’s part/s pick-up, it shall be at Xenios USA LLC own. In case Xenios USA LLC reject a customer’s warranty claim, any shipment cost of the claimed damaged/defective product or product’s part/s from customer to Xenios USA LLC, with inspection purposes, shall be born by the same customer, even in case the same product or product’s part/s shall be found damaged or defective under warranty by Xenios USA LLC.
Xenios USA LLC is not bond by any further purchaser’s own Country laws and regulations on products’ warranty, unless they are issued by the same Country from where goods were invoiced and/or shipped.

Xenios USA LLC doesn’t warrant Products from any kind of breakage and/or damage and/or consequence of the same, resulting from an improper use and/or a misuse, and/or a mishandling, misapplication, alteration or modification, and/or abuse of them and/or a shortage of care and maintenance either in terms of use and in terms of handling and storing (please refer also to the “Safe Use Guide” and “Care and Maintenance Guide” for the Xenios USA Products. Both can be read and downloaded on the Xenios USA website: www.xeniosusa.com). Product’s main use warnings that may result in to a warranty void, are also here below listed.
Xenios USA Warranty doesn’t apply to any damage occurred to properties and/or persons and/or animals, during the assembling and/or installing procedures of the Xenios USA Products, and/or while they are being used. Any Xenios USA Product carries its own User and Assembly Manual (where required by the kind of the item), along with all the necessary Warnings about the assembling, installing and use of the same product.
Xenios USA Warranty doesn’t apply to the considered standard wear consequences of the use of a product. As mere example: chipping or fading out of painting and/or colors and/or galvanized-finishing is considered normal wear by the use of some of the Xenios USA Products.

To file a Warranty claim about any Xenios USA Product, just go to the Xenios USA Service Desk (link can be found at www.xeniosusa.com ) and fill the required form, or contact the Xenio USA Service Dept. by email at: [email protected]
Should a Xenios USA Product be bought thru a Dealer or a Reseller, any Warranty claim has to be headed to the same first, by the warranty policies of the Dealer or Reseller the product was bought from.

Xenios USA LLC reserves the right to make changes on the design and/or materials and/or features and/or sizes of any Xenios USA Product, without any formal notice. Xenios USA Products Warranty doesn’t cover any claim for products’ specs and/or features and/or outlook/appearance differences compare with the ones published on to any Xenios USA marketing mean, such as Catalogues, Brochures or Web Sites.

Third Parties distributed Products: warranty on products that are not manufactured or labelled by Xenios USA will be observed in accordance with the original product manufacturer’s warranty rules. Additional warranty information can be found either on the Xenios USA website third Party product pages and on the product pages of the product manufacturer’s website. Examples of third Parties products distributed by Xenios USA LLC are Assault Fitness® products or Concept2® Products.

Any specific issues regarding a Xenios USA Product with which a customer is not satisfied will be reviewed on a case-by-case basis.

 

(1) Only for European Countries residents: individual purchasers for personal uses are always entitled to a Limited two (2) year Warranty on all Products, but expandable parts (that carry a 3 month only limited warranty) and Apparel items (that carry a 15 days only limited warranty only in case of manufacturing defects).
Xenios USA® Products carrying special Warranty terms and/or Warranty warnings.
*Xenios USA LLC may sell price-based extended warranty term for some of the Xenios USA Products. Warranty terms of such price-based services will override the here below standard warranty terms.

Xenios USA® Products carrying special Warranty terms and/or Warranty warnings.

ITEMS

SPECIAL WARRANTY TERMS* and/or WARNINGS

*to refer to standard warranty terms for those items that do not feature any special warranty term.

Bumper Plates, Technique Plates and Change/Fractional Plates (All Ranges and Kinds)

3 Year: it covers breakages on COMPETITION and ELITE, Bumper Plates (all weight variants but 5 Kg) only if being used on a Xenios USA weight-lifting platform or an equivalent kind of rubber flooring, featuring at least 2 cm thickness.

2 Year: it covers breakages on CONTEST, TRAINING and HEAVY DUTY Bumper Plates (all weight variants but 5 Kg) only if being used on a Xenios USA weight-lifting platform or an equivalent kind of rubber flooring, featuring at least 2 cm thickness.

1 Year: it covers breakages on ECHO Bumper Plates (all weight variants but 5 Kg.), TECHNIQUE Plates, ELITE AND COMPETITION Plates (5 Kg. variants), and all weight variants of CHANGE/FRACTIONAL Plates (also named mini-Bumper Plates) only if being used on a Xenios USA weight-lifting platform or an equivalent kind of Xenios USA rubber flooring, featuring at least 2 cm thickness.

6 Month: it covers breakages on COMPETITION, CONTEST, HEAVY DUTY, TRAINING Bumper Plates (5 Kg. variants), only if being used on a Xenios USA weight-lifting platform or an equivalent kind of Xenios USA rubber flooring, featuring at least 2 cm thickness.

3 Month: it covers breakages on ECHO Bumper Plates (5 Kg. variant), only if being used on a Xenios USA weight-lifting platform or an equivalent kind of Xenios USA rubber flooring, featuring at least 2 cm thickness.

3 Month: it covers inner steel ring loosening on all kinds (except ELITE and COMPETITION Bumper Plates) and weight variants of Bumper Plates.

WARNINGS:
• No warranty on every kind and weight variant of Bumper Plates, Technique Plates and Change/Fractional Plates if being used on a non-suitable rubber coated flooring.
• TECHNIQUE Plates and CHANGE/FRACTIONAL Plates can’t be dropped. Evidences of drops of such plates will result in warranty void.
• Color fading on rubber and inner steel ring are considered as a normal wear by the use and thus not covered under warranty.
• A prolonged exposure to the elements of the Plates will result in to color fading and material early wearing, therefore in to warranty void.
• Xenios USA LLC always reserves the right to whether admit or not a warranty claim on Plates.

Rubber or PU coated Weight Plates
(All Kinds and Weight Variants)

WARNINGS:
• Weight Plates can’t be dropped. Evidences of drops of such plates will result in warranty void.

WARNINGS:
Bars (All Ranges and Kinds) BAR SKU’s category chart:

COMPETITION BARS:
– XSBOBAR01
– XSBOBAR06

POWERLIFTING BARS:
– XSOBAR01 – not allowed to be dropped*

PRO-TRAINING BARS:
– XSOBAR10 (phased out)
– XSOBAR11
– XSOBAR12
– XSOBAR13/13H

TRAINING BARS:
– XSBOBAR02 (phased out)
– XSOBAR02 (phased out)
– XSOBAR08 (phased out)
– XSOBAR07/07CS (CS: Ceramic shielded)
– XSOBAR09/09CS (CS: Ceramic shielded)
– XSOBAR07/07XS (XS: XKOT shielded)
– XSOBAR09/09XS (XS: XKOT shielded)
– XSOBAR03 not allowed to be dropped*
– XSOBAR04  not allowed to be dropped*
– XSOBAR05  not allowed to be dropped*
– XSEZOBAR01 ~ 99 not allowed to be dropped*

ECHO BARS:
– XSOBAR07E
– XSOBAR09E

TECHNIQUE BARS:
– PSAOBAR01 ~ 99  not allowed to be dropped*
– KDOBAR01~ 99  not allowed to be dropped*

SPECIALITY BARS: not allowed to be dropped*
– PSSQBAR01 ~ 99
– PSSWTBAR01~ 99
– PSSWBAR01 (phased out)
– PSOHQBAR01~ 99
– PSOOBAR01/02 (phased out)
– PSAXLBAR01~ 99
– FRWK01~ 99

*any bar that is ”not allowed to be dropped” can’t be dropped on the floor from a higher than 50 cm. height while being loaded with any kind of weight plate, though the same is used on a thick rubber flooring or weight lifting platform.

Bars (All Ranges and Kinds)
BAR SKU’s category chart:

COMPETITION BARS:
– XSBOBAR01
– XSBOBAR06

POWERLIFTING BARS:
– XSOBAR01 – not allowed to be dropped*

PRO-TRAINING BARS:
– XSOBAR10 (phased out)
– XSOBAR11
– XSOBAR12
– XSOBAR13/13H

TRAINING BARS:
– XSBOBAR02 (phased out)
– XSOBAR02 (phased out)
– XSOBAR08 (phased out)
– XSOBAR07/07CS (CS: Ceramic shielded)
– XSOBAR09/09CS (CS: Ceramic shielded)
– XSOBAR03 not allowed to be dropped*
– XSOBAR04  not allowed to be dropped*
– XSOBAR05  not allowed to be dropped*
– XSEZOBAR01 ~ 99 not allowed to be dropped*

ECHO BARS:
– XSOBAR07E
– XSOBAR09E

TECHNIQUE BARS:
– PSAOBAR01 ~ 99  not allowed to be dropped*
– KDOBAR01~ 99  not allowed to be dropped*

SPECIALITY BARS: not allowed to be dropped*
– PSSQBAR01 ~ 99
– PSSWTBAR01~ 99
– PSSWBAR01 (phased out)
– PSOHQBAR01~ 99
– PSOOBAR01/02 (phased out)
– PSAXLBAR01~ 99
– FRWK01~ 99

*any bar that is ”not allowed to be dropped” can’t be dropped on the floor from a higher than 50 cm. height while being loaded with any kind of weight plate, though the same is used on a thick rubber flooring or weight lifting platform.

LIFETIME: Limited Lifetime Warranty covers just the Bar’s shaft breakages on COMPETITION Bars only if being used on a Xenios USA weightlifting platform or an equivalent kind of Xenios USA rubber flooring, featuring at least 2 cm thickness, and by being loaded with Xenios USA® Bumper Plates.

LIFETIME: Limited Lifetime Warranty covers just the Bar’s shaft breakages on COMPETITION Bars only if being used on a Xenios USA weightlifting platform or an equivalent kind of Xenios USA rubber flooring, featuring at least 2 cm thickness, and by being loaded with Xenios USA® Bumper Plates.

LIFETIME: Limited Lifetime Warranty covers just the Bar’s shaft breakages on POWERLIFTING** Bars only if being used on a Xenios USA Powerlifting rack/bench or an equivalent kind of Xenios USA device, and by being loaded with Xenios USA® Powerlifting Plates.

LIFETIME: Limited Lifetime Warranty also covers rust arising, only on Bar’s stainless steel shaft and sleeves.

2 Year: it covers COMPETITION, and POWER LIFTING** Bars’ shaft bents. COMPETITION Bars: only if being used on a Xenios USA weight-lifting platform or an equivalent kind of Xenios USA rubber flooring, featuring at least 2 cm thickness, and by being loaded with Xenios USA® Bumper Plates.

2 Year: it covers PRO-TRAINING, TRAINING, ECHO and SPECIALITY** Bars’ shaft breakages and bents only if being used on a Xenios USA weight-lifting platform or an equivalent kind of Xenios USA rubber flooring, featuring at least 2 cm thickness, and by being loaded with Xenios USA® Bumper Plates.

2 Year: it covers all Bars’ and Sleeves’ construction parts: Bronze Bushing, Needle and Ball Bearings, snap rings, spring washers, steel forks, end caps etc.

2 Year: it covers rust arising or finishing flaking on Zinc plated, QPQ finished, Chrome Plated (only on COMPETITION Bars), e-coated, liquid or powder coated, Black-Ti coated, Ceramic and XKOT Shielded Bars’ shafts and/or sleeves.

6 Month: it covers rust arising or finishing flaking on Chrome plated Bars’ shafts and/or sleeves (except for COMPETITION Bars).

No Warranty: on TECHNIQUE Bars’ shaft bents.

WARNINGS:
• “Lifetime” warranty coverage ends when the product becomes unusable for reasons other than defects in materials or workmanship.

• **No warranty coverage for bent or broken shafts on POWER LIFTING, SPECIALITY, Bars and other bars that are not allowed to be dropped* when bents and/or breakages result from bar’s drops.

• No warranty coverage for bent or broken shaft on COMPETITION, PRO-TRAINING, TRAINING, POWER LIFTING, ECHO and SPECIALITY Bars if being used on a non-adequate rubber coated floorings featuring at least 2 cm. thickness and/or by not being loaded with Rubber Bumper Plates.

• Warranty on Bars’ bent shaft applies just in case of bents over a tolerance of +/- 5 mm over the total length of the Bar shaft.

• Warranty on Bars’ bent or broken shaft does not apply to any Bar which has been damaged due to negligent or faulty use, alteration, maintenance, storage or handling by the user. Negligent or faulty use includes abusive dropping of the Bar (i.e., dropping the Bar on a box, bench, spotter arms or pins in a power rack, excessive dropping with insufficient or damaged bumpers, or excessive dropping with iron plates, and similar usage).

• Warranty voids in case of evidences of overloaded use and/or careless and/or shortage of maintenance.

• To store a loaded Bar on to a rack for a long time may result in a Bar’s bent and it will not be covered under Warranty.

• Warranty on Bar’s shaft and sleeves finishing voids in case of evidences of outdoor use or storage, or scratches and/or dents resulting from hits, or surface damages/corrosion resulting from the use of un-proper and aggressive cleaning products and/or cleaning means (e.g.: steel brushes and similar).

• Rust spots or finishing flaking on Bars’ shafts and/or sleeves are considered normal wear by the use of certain galvanized steel Bars ( Hard Chrome plated, NP Plated, Black Oxidized), thus not covered by the Warranty.

• Bars’ shaft and sleeves color fading or turning is considered a normal behavior of certain kind of surface finishing, such as Zinc plating, e-coating or QPQ, thus not covered by the Warranty.

• Warranty on bars is always subjected to the final inspection of the damaged bar by the Xenios USA® technical team.

• Xenios USA LLC always reserves the right to whether admit or not a warranty claim on Bars.

• Xenios USA has a replacement rate of less than 0.0002% on Bars. We have found that most problems with Bars we replace are related to abusive use rather than manufacturing or materials issues.

Collars
(All Kinds)

3 Month

WARNINGS:
• Evidences of collars drops or not adequate storage (e.g.: collars’ bucket) will result in to warranty void.

Dumbbells, Kettlebells, Clubbells™ and Barbells
(All Kinds and Weight Variants)

1 Year

WARNINGS:
• Dumbbells are not thought to be dropped on the floor, thus warranty will void in case of evidences of drops.
• Rust arising resulting from evidences of items’ hits, such as scratched or dents will not be covered under warranty.

Weighted Bags
(All Kinds and Weight Variants)
(except: Stone Sand Bags)

1 Year

WARNINGS:
• All sand-loaded bags: a slightly leakage of sand from the inside is considered a normal behavior of such items so not covered by the Warranty.
• Warranty voids in case of use on concrete floorings or in case of overloaded uses, or in case of evidences of damages due to bags’ slams on to the floor.
• Warranty on sand leakages voids if Sand Bags are not loaded with the Xenios USA Sand for Sand Bags.

Weighted Bags – Stone Sand Bags
(All Kinds and Weight Variants)

6 Month

WARNINGS:
• All sand-loaded bags: a slightly leakage of sand from the inside is considered a normal behavior of such items so not covered by the Warranty.
• Warranty voids in case of use on concrete floorings or in case of overloaded uses, or in case of evidences of damages due to bags’ slams on to the floor.
• Warranty on sand leakages voids if Sand Bags are not loaded with the Xenios USA Sand for Sand Bags.

Water Loaded Products
(All Kinds and Weight Variants)

1 Year

WARNINGS:
• Warranty voids in case of use on concrete flooring or overloaded uses.
• Warranty voids in case of evidences of damages due to items’ slams on to the floor.

Wall Balls and Rubber Medicine Balls
(All Kinds and Weight Variants)

1 Year

WARNINGS:
• Warranty voids in case of use on concrete flooring.
• Wall Balls are not thought to be slammed on to the floor so evidences of such kind of use, will result in to Warranty void.
• After long term using, Wall Balls may result in to a change of their shape and/or loosing of roundness and/or loosing of balance. All above are considered a normal behavior of such items so not covered under Warranty.
• Color fading is considered a normal wear by the use of these kinds of items and it will not be covered by the Warranty.

Slam Balls and Med Balls
(All Kinds and Weight Variants)

6 Month

WARNINGS:
• Warranty voids in case of use on concrete flooring.
• Air leakage from valve is considered as a standard behavior while balls are used or stored. Thus it is not covered by the warranty. Airless in to Slam Balls or Med Balls may result in to a hardening of the inner weight mean: just keep balls inflated to avoid the problem.
• Color fading is considered a normal wear by the use of these kinds of items and it will not be covered by the Warranty.

Training Ropes
(All Kinds)

1 Year

WARNINGS:
• Warranty voids in case of evidences of outdoor use and/or storage.
• Natural fiber ropes may result in to left-over yards since the first weeks of use. That is considered a normal wear by the use and thus not covered by the Warranty.

Climbing Ropes
(All Kinds)

6 Month

WARNINGS:
• Warranty voids in case of evidences of outdoor use and/or storage.
• Natural fiber ropes may result in to left-over yards since the first weeks of use. That is considered a normal wear by the use and thus not covered by the Warranty.

Weighted Vests
(All Kinds and Weight Variants)

1 Year

Nylon and/or Polypropylene and/or Neoprene and/or PVC and/or Leather Belts, Wrist/Ankle Cuffs, Harnesses, Knee Guards, Elbow Guards, Arm Sleeves, Wrist/Knee Wraps and Straps, Hands Grip, Gloves and similar products

6 Month

WARNINGS:
• Belt’s warranty voids in case of evidences of overloaded use.

Elastic Tubes, Bands and Loops
(All Kinds, Sizes and Resistances)

6 Month

WARNINGS:
• Color fading is considered a normal wear by the use of these kinds of items and it will not be covered by the Warranty.
• A prolonged sunlight exposure may result in to latex/rubber early worn and thus warranty void.

XRIG™ Range and all Welded/Bolted steel frame Products*
(All Parts)

*such as flat benches, adjustable benches, GHDs, Storage stations, Squat Racks etc.

LIFETIME: Limited Lifetime Warranty covers just structural steel parts breakages and/or structural welds breakages.

LIFETIME: Limited Lifetime Warranty covers just structural steel parts breakages and/or structural welds breakages.

7 Year: it covers all Outdoor-Proof made steel parts in case of rust-spots arising from coating and in case of steel corrosion-perforation.

2 Year: it covers all non-Outdoor-Proof made steel parts in case of rust-spots arising from coating and in case of steel corrosion-perforation.

2 Year: it covers all other components such as hardware, bushings, pads etc.

3 Month: it covers all Upholstery assembled on XRIG™ and/or Welded/Bolted steel frame Products*.

WARNINGS:
• “Lifetime” warranty coverage ends when the product becomes unusable for reasons other than defects in materials or workmanship.
• Warranty from rust never covers rust arising on scratched and/or dented, and/or worn-by-the-use and/or “speal” parts. Raw steel, due to scratches and/or dents can get rust unless not coated and/or retouched again.
• Warranty from rust voids in case of evidences of outdoor use or storage of non-Outdoor-Proof made parts, or scratches and/or dents resulting from hits, or surface damages/corrosion resulting from the use of un-proper and aggressive cleaning products and/or cleaning means (e.g.: steel brushes and similar).
• Warranty from rust doesn’t cover rust arising on inner surfaces of steel tubes, as well as rust arising on holes’ edges.
• All steel bars/parts that have to be grasped by the users may result in to color or grip fading. It is considered a normal wear by the use and thus not covered by the Warranty.

Crash Mats, Safe Plyo Boxes and any other similar foam-filled products with sewn coating*
*except: Landing Pads

6 Month

WARNINGS:
• Warranty voids in case of use on to concrete flooring and/or outdoor use/storage.

Foam Landing Pads

1 Year

WARNINGS:
• Warranty voids in case of use on to concrete flooring and/or outdoor use/storage, and/or evidences of sharp objects drops and/or evidences of drops of not-suitable to be drop plates (such as standard weighted plates)

Timers and any other electronic devices

WARNINGS:
• Warranty voids in case of misuse of Voltage Power and/or evidences of exposure of the Indoor Timer to the elements, sunlight, water, wet and moisture.

Rubber Tank Block and Weighted Hammers

6 Month

WARNINGS:
• Warranty voids in case of use on to concrete flooring and/or outdoor use/storage.

XFLOOR™ (All Ranges)

– Rubber Rolls (All Kinds)
– Rubber Tiles (All Kinds) EPDM Range, EVO range, PRO range (phased out), HEAVY DUTY range, ECHO range
– Underneath Rubber Mats (All Kinds)
– Underneath Acoustic Foam Rolls and Tiles
– Tatami (All Kinds) Legacy rangeXPE rangeEVA range
– Artificial Turf (All Kinds)

5 Year: it covers breakages on EPDM Rubber Rolls and Tiles; PRO, EVO, HEAVY DUTY SHOCK ABSORBER Weight Drop Tiles. 5 Year: it covers breakages on EPDM Rubber Rolls and Tiles; PRO, EVO, HEAVY DUTY SHOCK ABSORBER Weight Drop Tiles.

5 Year: it covers breakages on Underneath Rubber Mats (rolls and sheets), Underneath Acoustic Foam Rolls and Tiles and Tatami* (only “LEGACY” models).

2 Year: on above mentioned ranges of products, warranty is reduced to 2 (two) years in case of consistent weight-dropping activity on the floor.

2 Year: it covers breakages on Low Density Echo Rubber Mats, Weight Drop Rubber Tiles (“ECHO” range), Artificial Turf*, Tatami* (“XPE” and “EVA” Models).

6 Month: it covers breakages on interlocking Pins of Weight Drop and Heavy Duty Shock Absorber Rubber Tiles; it also covers breakages on ECHO Artificial Turf.

WARNINGS:
• Rubber chipping or Rubber color fading, as well as Tatami surface color fading are considered normal wear by use and, therefore, they are not covered under warranty.
• Rubber is a kind of “alive” material so it is always subjected to size adjustments, due to its natural features and due to weather and environment temperature changes. Rolls and tiles may get thinner or thicker and/or shorter or longer during their life. Such Rubber behaviors are not covered by the Warranty.
• Carefully read XFLOOR™ installation and maintenance guide in order to learn how to perform a correct installation and maintenance of a floor. Warranty will be void in case of not properly made installations or maintenance.The prolonged exposure of a Rubber Floor to the direct sunlight may void his warrantyThe use of aggressive cleaning liquids, such as chlorine, acetone or similar chemical agent, shall void any warranty.

*All ranges of TATAMI and ARTIFICIAL TURF products are not thought to be used as a bar drop floor. Evidences of breakages or damages resulting from bar drops will result in to a warranty void.

Weight Lifting Platforms
(All Kinds)

1 Year

WARNINGS:
• Rubber chipping and color fading are considered a normal wear by the use and are not covered by the Warranty.
• Weight Lifting Platform Rubber Tiles may change their shape and size due to Rubber’s features. That is not covered by the Warranty.
• Even though wooden platforms are made of high-resistance wood, the use of benches or racks on the same, may result in to scratches or dents that are not covered by the Warranty.
• Damages on weight lifting platform steel rim is not covered by the warranty when resulting from bar’s drops.

Training Mats and Training Cushions
(All Kinds)

6 Month

WARNINGS:
• Warranty voids in case of use on to concrete flooring and/or outdoor.

All inflatable items – Air valves and Air/Water valves leakages

6 Month

All wood-made items

1 Year

WARNINGS:
• Warranty voids in case of use on to concrete flooring.
• Warranty voids in case of outdoor use or storage and/or prolonged exposure to the elements (including direct sunlight) and/or liquid pouring.
• Wood scratches and/or flaking and/or chipping is considered a normal wearing by the use so not covered by the Warranty.

All Gym Storage Racks

WARNINGS:
• Storage racks supports and tiers may result in to slightly bent after long term using. The heavier are the stored items the sooner it may happen. It is not covered by the Warranty.

All Urethane, Rubber, Neoprene, TPR or Vinyl coated items

WARNINGS:
• Warranty voids in case of use over not suitable workout floorings.
• Coating chipping and/or flaking is considered a normal wear by the use of the items so not covered by the Warranty.
• Rubber, TPR, Neoprene, Vinyl coated items may feature a slightly smell, especially when they are brand-new. Smell is considered a normal feature of such items and it is not considered a valid warranty claim.

Bags, Backpacks and similar carrying-on items

3 Month

WARNINGS:
• Warranty voids in case of evidence of overload use and/ or floor crawling.

Apparel, Accessories and Gear
(tees, tanks, hoodies, hats, gloves, socks, knee guards, sleeves, wrist wraps, shoes etc.)

15 Day

WARNINGS:
• Warranty just covers evident manufacturing defects that result in to breakages within 15 days of use.
• Warranty voids in case of evidences of mis-use or washing/handling by not following the washing labels instructions.

Logo and/or Warning Stickers/Labels/Cards and/or embroidered/printed/painted/carved logo and marks

3 Month

Product’s part subjected to early worn (expandable parts), such as Upholstery, Cables, Cords, Adjustable Stands and Feet, Grips, Moving Wheels, Nylon Skies, Pads, Zippers etc.

3 Month

All Products that may need to be Wall or Ceiling or Flooring Mounted (screwed-in)

WARNINGS:
• Xenios USA is not responsible for any damage that may result from items screwing in to walls, floors or ceiling. Even though Xenios USA may provide the hardware to screw some items in to the walls or in to concrete floorings or in to ceiling, all damages to such items’ supports are not covered by the Warranty provided by Xenios USA for the same items.

All Spare Parts or Product’s fixings

WARNINGS:
• Xenios USA warrants his spare parts or product’s fixing/repairing services according to the same rules of warranty set for the product the spare parts or the fixing/repairing services are given for. Warranty on repaired products is therefore prolonged just for the spare parts used to repair the same and/or for product’s parts that have been fixed/repaired by man power.

Updated on: 2019, March 10th

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