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Xenios USA® Products Warranty

Thanks for choosing a Xenios USA® Product!

Xenios USA Products, carry a limited two (2) year warranty. Xenios USA will warranty products from defects in material, functionality and workmanship, only to the original owner (who needs to prove his status by having the original purchase document). Xenios USA warranty’s rights are not transferable. The limited two (2) year Warranty of Xenios USA Products is valid only for individual purchasers who bought the Xenios USA Products for personal use. In case a Xenios USA Product was bought by a business entity for commercial or professional uses, the Xenios USA Product Warranty is limited to one (1) year only.

Even though the above said, some Xenios USA Products may carry a shorter or longer limited Warranty, either in case the original purchaser is an individual and in case the same is a business entity(1). Xenios USA Products that carry a special limited Warranty are here below listed. The same products also feature a notice about their special limited Warranty, on their Xenios USA web site product page.

All second-hand Xenios USA Products sold by Xenios USA only, feature the same Warranty terms provided to the Xenios USA brand-new products.

Xenios USA’s Products Warranty time-frame starts from the date of purchase of each product as stated on the original purchase document.

Xenios USA Products also carry a 7-day limited Warranty for evident manufacturing defects, discovered by the original purchaser within 7 days from the delivery of the products.

Should any Xenios USA Product be found damaged or missing upon delivery, purchaser shall be entitled to a product replacement and/or paid-price refund only in case the delivery of the goods was accepted by the rules to inspect and thus accept a goods delivery. Such rules can be found as a Warning Label on to each shipment package. E.G.: a damaged or missing items delivery that was not accepted as “goods unchecked”, shall void any right of claim of the purchaser. E.G.: shouldn’t the purchaser keep the cartons of a damaged/missing items delivery, the same could not be entitled to be refunded by the freight insurance company appointed for such goods shipment.

The Xenios USA Product Warranty doesn’t provide to the customers any un-conditioning product returning right. Any product returning policy is stated and ruled by each Xenios USA Dealer and/or Reseller according to his own Country Laws and Regulations about the consumers’ rights care. The www.xeniosusa.com on line shop un-conditioning product returning policy can be read within the Sales Terms of the website.

In case of any warranty incident, Xenios USA LLC or one of its International Licensees, Agents and/or Dealers, are bond only to repair or replace the damaged and/or broken items. Should a product be shipped by his owner to Xenios USA for inspection purposes, the same shipment cost shall be born by the shipper and thus refunded to the same only in case the found breakage and/or defect can be covered by the warranty.

Xenios USA LLC, its International Licensees, Agents and/or Dealers are not bond by any further purchaser’s own Country laws and regulations on products’ warranty, unless they are issued by the same Country from where goods were invoiced and/or shipped.

Xenios USA doesn’t warrant Products from any kind of breakage and/or damage and/or consequence of the same, resulting from an improper use and/or a misuse, and/or a mishandling, misapplication, alteration or modification, and/or abuse of them and/or a shortage of care and maintenance either in terms of use and in terms of handling and storing (please refer also to the “Safe Use Guide” and “Care and Maintenance Guide” for the Xenios USA Products. Both can be read and downloaded on the Xenios USA website:  www.xeniosusa.com). Product’s use warnings that may result in to a warranty void, are also here below listed.

Xenios USA Warranty doesn’t apply to any damage occurred to properties and/or persons and/or animals, during the assembling and/or installing procedures of the Xenios USA Products, and/or while they are being used. Any Xenios USA Product carries its own User and Assembly Manual (where required by the kind of the item), along with all the necessary Warnings about the assembling, installing and use of the same product.

Xenios USA Warranty doesn’t apply to the considered standard wear consequences of the use of a product. As mere example: chipping or fading out of painting and/or colors and/or galvanized-finishing is considered normal wear by the use of some of the Xenios USA Products.

Xenios USA Warranty validity is always subjected to the previous inspection and judgment of the damaged and/or broken products, by Xenios USA LLC or one of its International Licensees, Agents and/or Dealers.

To file a Warranty claim about any Xenios USA Product, just go to the Xenios USA Service Desk (link can be found at www.xeniosusa.com) and fill the required form. The Xenios USA Service Dept. is anyhow at any customer’s disposal at [email protected]

Should a Xenios USA Product be bought thru a Dealer or a Reseller, any Warranty claim has to be headed to the same, by the warranty policies of the Dealer or Reseller the product was bought from.

Xenios USA reserves the right to make changes on the design and/or materials and/or features and/or sizes of any Xenios USA Product, without any formal notice. Xenios USA Products Warranty doesn’t cover any claim for products’ specs and/or features and/or outlook differences compare with the ones published on to any Xenios USA marketing mean, such as Catalogues, Brochures or web sites.

Third Parties distributed Products: warranties on products not manufactured or labelled by Xenios USA will be observed in accordance with the manufacturer’s warranty rules. Additional warranty information can be found either on the Xenios USA website third Party product pages and on the product pages of the manufacturer’s website.

Any specific issues regarding a Xenios USA Product with which a customer is not satisfied will be reviewed on a case-by-case basis.

(1)Only for European residents: individual purchasers for personal uses are always entitled to a Limited two (2) year Warranty on all Products but expandable parts (3 month) and Apparel (15 days only in case of manufacturing defects).

Xenios USA® Products carrying special Warranty terms and/or Warranty warnings.

ITEM

SPECIAL WARRANTY TERMS AND WARNINGS

Bumper Plates, Technique Plates and Rubber Fractional Plates – All Models

2 Year: it covers breakages on COMPETITION and HEAVY DUTY Bumper Plates (all weight variants but 5 Kg) only if being used on a Xenios USA weight-lifting platform or an equivalent kind of rubber flooring, featuring at least 2 cm thickness.2 Year: it covers breakages on COMPETITION and HEAVY DUTY Bumper Plates (all weight variants but 5 Kg) only if being used on a Xenios USA weight-lifting platform or an equivalent kind of rubber flooring, featuring at least 2 cm thickness.

1 Year: it covers breakages on CONTEST, HEAVY DUTY (5 Kg. variant), TRAINING Bumper Plates, and TECHNIQUE Plates, only if being used on a Xenios USA weight-lifting platform or an equivalent kind of Xenios USA rubber flooring, featuring at least 2 cm thickness.

6 Month:  it covers breakages on COMPETITION, CONTEST, HEAVY DUTY, TRAINING Bumper Plates, TECHNIQUE Plates, if not being used on a Xenios USA weight-lifting platform or an equivalent kind of Xenios USA rubber flooring, featuring at least 2 cm thickness.

6 Month: it covers breakages on ECHO Bumper Plates (all variants but 5 Kg.).

6 Month: it covers breakages on RUBBER FRACTIONAL Plates.

6 Month: it covers inner steel ring loosening on all kinds (except COMPETITION and ECHO Bumper Plates) and weight variants of Bumper Plates.

3 Month: it covers breakages on ECHO Bumper Plates (5 Kg.) and inner steel ring loosening on ECHO Bumper Plates (all variants).

 

WARNINGS:
• No warranty on every kind and weight variant of Bumper Plates, Technique Plates and Rubber Fractional Plates if being used on a non-rubber coated floorings.

• TECHNIQUE Plates and RUBBER FRACTIONAL Plates can’t be drop. Evidences of drops of such plates will result in warranty void.

• Color fading on rubber and inner steel ring are considered as a normal wear by the use and thus not covered under warranty.

• The 5 Kg ECHO Bumper Plates are not suitable to be used alone on to a Bar. They have to be always coupled with heavier plates. To load and use a bar with just a pair of 5 Kg Competition Bumper Plates may result in to plates’ bent or breakage and it will not be covered under Warranty.

• A prolonged exposure to the elements of Rubber Plates will result in to warranty void.

• Xenios USA LLC always reserves the right to whether admit or not a warranty claim on Bumper Plates.

Rubber or PU coated Weight Plates – All Models

WARNINGS:
• Weight Plates can’t be drop. Evidences of drops of such plates will result in warranty void.

Competition, Pro-Training, Power Lifting, Training, Echo, Technique and Speciality Olympic Bars

LIFETIME: Limited Lifetime Warranty covers just the Bar’s shaft breakages on COMPETITION, PRO-TRAINING, and POWER LIFTING Bars only if being used on a Xenios USA weight-lifting platform or an equivalent kind of Xenios USA rubber flooring, featuring at least 2 cm thickness, and by being loaded with Xenios USA® Rubber Bumper Plates.LIFETIME: Limited Lifetime Warranty covers just the Bar’s shaft breakages on COMPETITION, PRO-TRAINING, and POWER LIFTING Bars only if being used on a Xenios USA weight-lifting platform or an equivalent kind of Xenios USA rubber flooring, featuring at least 2 cm thickness, and by being loaded with Xenios USA® Rubber Bumper Plates.

LIFETIME: Limited Lifetime Warranty also covers rust arising, only on Bar’s stainless steel shaft and sleeves.

2 Year: it covers TRAINING and SPECIALITY Bars’ shaft breakages only if being used on a Xenios USA weight-lifting platform or an equivalent kind of Xenios USA rubber flooring, featuring at least 2 cm thickness, and by being loaded with Xenios USA® Rubber Bumper Plates.

2 Year: it covers COMPETITION, PRO-TRAINING, TRAINING and POWER LIFTING Bars’ shaft bents only if being used on a Xenios USA weight-lifting platform or an equivalent kind of Xenios USA rubber flooring, featuring at least 2 cm thickness, and by being loaded with Xenios USA® Rubber Bumper Plates.

2 Year: it covers all Bars’ and Sleeves’ construction parts: Bronze Bushing, Needle and Ball Bearings, snap rings, spring washers, steel forks, end caps etc.

2 Year: it covers rust arising on Zinc plated, QPQ, Chrome Plated, e-coated, liquid or powder coated, Black Ti coated Bars’ shafts and/or sleeves.

1 Year: it covers COMPETITION, PRO-TRAINING, TRAINING, POWER LIFTING and SPECIALITY Bars’ shaft breakages if not being used on a Xenios USA weight-lifting platform or an equivalent kind of Xenios USA rubber flooring, featuring at least 2 cm thickness, and by not being loaded with Xenios USA® Rubber Bumper Plates.

1 Year: it covers COMPETITION, PRO-TRAINING, TRAINING, POWER LIFTING Bars’ shaft bents if not being used on a Xenios USA weight-lifting platform or an equivalent kind of Xenios USA rubber flooring, featuring at least 2 cm thickness, and by not being loaded with Xenios USA® Rubber Bumper Plates.

1 Year: it covers ECHO Bars’ shaft breakages and bents.

WARNINGS:

• “Lifetime” warranty coverage ends when the product becomes unusable for reasons other than defects in materials or workmanship.• No warranty coverage for bent shaft on SPECIALITY, TECHNIQUE and not allowed for drops Bars.

• No warranty coverage for broken shaft on TECHNIQUE and not allowed for drops Bars.

• No warranty coverage for bent or broken shaft on COMPETITION, PRO-TRAINING, TRAINING, POWER LIFTING, ECHO and SPECIALITY Bars if being used on a non-adequate rubber coated floorings featuring at least 2 cm. thickness and/or by not being loaded with Rubber Bumper Plates.

• Warranty on Bars’ bent shaft applies just in case of bents over a tolerance of +/- 5 mm over the total length of the Bar shaft.

• Warranty on Bars’ bent or broken shaft does not apply to any Bar which has been damaged due to negligent or faulty use, alteration, maintenance, storage or handling by the user. Negligent or faulty use includes abusive dropping of the Bar (i.e., dropping the Bar on a box, bench, spotter arms or pins in a power rack, excessive dropping with insufficient or damaged bumpers, or excessive dropping with iron plates, and similar usage).

• Warranty voids in case of evidences of overloaded use and/or careless and/or shortage of maintenance.

• To store a loaded Bar on to a rack for a long time may result in a Bar’s bent and it will not be covered under Warranty.

• Warranty on Bar’s shaft and sleeves finishing voids in case of evidences of outdoor use or storage, or scratches and dents resulting from hits, or surface damages/corrosion resulting from the use of un-proper and aggressive cleaning products.

• Rust spots or finishing flaking on Bars’ shafts and/or sleeves are considered normal wear by the use of certain galvanized steel Bars (Chrome plated, Hard Chrome plated, NP Plated, Black Oxidized), thus not covered by the Warranty.

• Bars’ shaft and sleeves color fading or turning is considered a normal behavior of certain kind of surface finishing, such as Zinc plating, e-coating or QPQ, thus not covered by the Warranty.

• Warranty on bars is always subjected to the final inspection of the damaged bar by the Xenios USA® technical team.

• Xenios USA LLC always reserves the right to whether admit or not a warranty claim on Bars. Xenios USA has a replacement rate of less than 0.0002% on Bars. We have found that most problems with Bars we replace are related to abusive use rather than manufacturing or materials issues.

Collars

6 Month

Dumbbells – All Models

1 Year

WARNINGS:

• Dumbbells are not thought to be drop, thus warranty will void in case of evidences of drops.

Weighted Bags – All Models and sizes

1 Year

WARNINGS:

• All sand-loaded bags: a slightly leakage of sand from the inside is considered a normal behavior of such items so not covered by the Warranty.

• Warranty voids in case of use on concrete floorings or in case of overloaded uses, or in case of evidences of damages due to bags’ slams on to the floor.

Water Loaded Products

1 Year

WARNINGS:

• Warranty voids in case of use on concrete flooring or overloaded uses.

• Warranty voids in case of evidences of damages due to items’ slams on to the floor.

Slam Balls and Med Balls

6 Month

WARNINGS:

• Warranty voids in case of use on concrete flooring.

• Air leakage from valve is considered as a standard behavior while balls are used or stored. Thus it is not covered by the warranty. Airless in to Slam Balls or Med Balls may result in to a hardener of the inner weight mean: just keep balls inflated to avoid the problem.

• Color fading is considered a normal wear by the use of these kinds of items and it will not be covered by the Warranty.

Training Ropes

1 Year

WARNINGS:

• Warranty voids in case of evidences of outdoor use and/or storage.

Climbing Ropes

6 Month

WARNINGS:

• Warranty voids in case of evidences of outdoor use and/or storage.

Weighted Vests

1 Year

Jump Ropes Cords – All Models

3 Month

Nylon and/or Polypropylene
and/or Neoprene
and/or PVC
and/or Leather Belts, Wrist/Ankle Cuffs, Harnesses, Knee Guards, Elbow Guards, Arm Sleeves, Wrist/Knee Wraps and Straps, Hands Grip, Gloves and similar products

6 Month

WARNINGS:

• Belt’s warranty voids in case of evidences of overloaded use.

Elastic Tubes, Bands and Loops

6 Month

WARNINGS:

• Color fading is considered a normal wear by the use of these kinds of items and it will not be covered by the Warranty.

XRIG™ Range

LIFETIME: Limited Lifetime Warranty covers just structural steel parts breakages and/or structural welds breakages.

7 Year: it covers all Outdoor-Proof XRIG™ steel parts in case of rust-spots arising from coating and in case of steel corrosion-perforation.

3 Year: it covers all Indoor XRIG™ steel parts in case of rust-spots arising from coating and in case of steel corrosion-perforation.

 

WARNINGS:

• “Lifetime” warranty coverage ends when the product becomes unusable for reasons other than defects in materials or workmanship.

• Warranty from rust never covers rust arising on scratched and/or dented, and/or worn-by-the-use and/or “speal” parts. Raw steel, due to scratches and/or dents can get rust unless not coated and/or retouched again.

• All steel bars/parts that have to be grasped by the users may result in to color or grip fading. It is considered a normal wear by the use and thus not covered by the Warranty.

• All Indoor XRIG™ steel tubes may feature slightly surface-rust on to the inner surfaces. Such behavior is considered normal and this not covered under warranty.

Welded and Bolted Frame Products

LIFETIME: Limited Lifetime Warranty covers just structural steel parts breakages and/or structural welds breakages.

7 Year: it covers all Outdoor-Proof steel parts in case of rust-spots arising from coating and in case of steel corrosion-perforation.

3 Year: it covers all Indoor steel parts in case of rust-spots arising from coating and in case of steel corrosion-perforation.

 

WARNINGS:

• “Lifetime” warranty coverage ends when the product becomes unusable for reasons other than defects in materials or workmanship.

• Warranty from rust never covers rust arising on scratched and/or dented, and/or worn-by-the-use and/or “speal” parts. Raw steel due to scratches and/or dents can get rust unless not coated and/or retouched again.

• All steel bars/parts that have to be grasped by the users may result in to color or grip fading. It is considered a normal wear by the use and thus not covered by the Warranty.

• All Indoor steel tubes may feature slightly surface-rust on to the inner surfaces. Such behavior is considered normal and this not covered under warranty.

Crash Mats, Safe Plyo Boxes and any other similar foam-stuffed products with sewn coating

6 Month

WARNINGS:

• Warranty voids in case of use on to concrete flooring and/or Outdoor.

Timers

WARNINGS:

• Warranty voids in case of misuse of Voltage Power and/or evidences of exposure of the Indoor Timer to the elements, sunlight, water, wet and moisture.

Rubber Tank Block and Weighted Hammers

6 Month

WARNINGS:

• On Tank Blocks, Rubber color fading and/or chipping are not covered by the Warranty.

XFLOOR™ (All Ranges)

5 Year: it covers breakages on EPDM Rubber Rolls and Tiles, PRO and EVO Weight Drop Tiles and Heavy Duty Shock Absorber Tiles as long as Underneath Rubber Mats (rolls and sheets), Underneath Acoustic and Anti-Vibes Foam Mats (rolls and sheets), TATAMI (only “Legacy” model).

2 Year: on above mentioned ranges of products, warranty is reduced to 2 (2) years in case of weight-dropping on the floor.

2 Year: it covers breakages on Low Density Echo Rubber Mats, Weight Drop Rubber Tiles (“ECHO” models), Artificial Turf, TATAMI (XPE and EVA Models).

6 Month: it covers breakages on interlocking Pins of Weight Drop and Shock Absorber Rubber Tiles; Artificial Turf Echo.

 

WARNINGS:

• Rubber chipping or Rubber color fading, as well as Tatami surface color fading are considered normal wear by use and, therefore, they are not covered under warranty.

• Rubber is a kind of “alive” material so it is always subjected to size adjustments, due to its natural features and due to weather and environment temperature changes. Rolls and tiles may get shorter or longer or narrower or larger during their life. Such Rubber behaviors are not covered by the Warranty.

• Carefully read XFLOOR™ installation and maintenance guide in order to learn how to perform a correct installation and maintenance of a floor. Warranty will be void in case of not properly made installations or maintenance.The prolonged exposure of a Rubber Floor to the direct sunlight may void his warrantyThe use of aggressive cleaning liquids, such as chlorine, acetone or similar chemical agent, shall void any warranty.

Weight Lifting Platform

1Year

WARNINGS:

• Rubber chipping and color fading are considered a normal wear by the use and are not covered by the Warranty.

• Side Rubber Tiles may change their shape and size due to Rubber features. It is not covered by the Warranty.

Training Mats and Cushions – All Models

6 Month

WARNINGS:

• Warranty voids in case of use on to concrete flooring and/or outdoor.

All inflatable items – Air valves and Air/Water valves leakages

6 Month

All wood-made items

1 Year

WARNINGS:

• Warranty voids in case of use on to concrete flooring.

• Warranty voids in case of outdoor use or storage and/or prolonged exposure to the elements (including direct sunlight) and/or liquid pouring.

• Wood scratches and/or flaking and/or chipping is considered a normal wearing by the use so not covered by the Warranty.

All Gym Storage Racks

WARNINGS:

• Storage racks supports and tiers may result in to slightly bent after long term using. The heavier are the stored items the sooner it may happen. It is not covered by the Warranty.

All Urethane, Rubber, Neoprene, TPR or Vinyl coated items

WARNINGS:

• Warranty voids in case of use over not suitable workout floorings.

• Coating chipping and/or flaking is considered a normal wear by the use of the items so not covered by the Warranty.

• Rubber, TPR, Neoprene, Vinyl coated items may feature a smell, especially when they are brand-new. Smell is considered a normal feature of such items and it is not considered a valid warranty claim.

Bags, Backpacks and similar carrying-on items

6 Month

WARNINGS:

• Warranty voids in case of overload use.

Apparel and Accessories (tees, tanks, hoodies, hats, shoes etc.)

15 Days

WARNINGS:

• Warranty just covers evident manufacturing defects that result in to breakages within 15 days of use.

• Warranty voids in case of evidences of mis-use of washing/handling by not following the washing labels instructions.

Logo and/or Warning Stickers/Labels/Cards and/or embroidered/printed/painted/carved logo and marks

3 Month

Product’s part subjected to early worn (expandable parts), such as Upholstery, Cables, Cords, Adjustable Stands and Feet, Grips, Moving Wheels, Nylon Skies, Pads, Zippers etc.

3 Month

All Products that may need to be Wall or Ceiling or Flooring Mounted (screwed-in)

WARNINGS:

• Xenios USA is not responsible for any damage that may result from items screwing in to walls, floors or ceiling. Even though Xenios USA may provide the hardware to screw some items in to the walls or in to concrete floorings or in to ceiling, all damages to such items’ supports are not covered by the Warranty provided by Xenios USA for the same items.

All Spare Parts or Product’s fixings

WARNINGS:

• Xenios USA warrants his spare parts or product’s fixing/repairing services according to the same rules of warranty set for the product the spare parts or the fixing/repairing services are given for. Warranty on repaired products is therefore prolonged just for the spare parts used to repair the same and/or for product’s parts that have been fixed/repaired by manpower.

Updated on: 2018, June 27th

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